Shipping policy

Shipping Policy

SMARONICS Last updated: July 2026

Table of Contents

# Section # Section
1 Overview 7 Failed Delivery Attempts
2 Delivery Areas 8 Delays
3 Order Processing Time 9 Damaged or Missing Items on Arrival
4 Delivery Time 10 High-Value & Bulk Orders (e.g. CCTV Kits)
5 Shipping Charges 11 Contact Us
6 Order Tracking 12 Policy Changes

1. Overview

This policy explains how SMARONICS ships and delivers orders across Pakistan, including timelines, charges, and what to expect at each stage after you place an order.

2. Delivery Areas

We deliver nationwide across Pakistan, including:

  • All major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and more)
  • Most smaller towns and cities, through our courier partners

If your area is remote or not covered by standard courier service, our team will inform you before confirming the order, and an alternate delivery arrangement or extended timeline may apply.

3. Order Processing Time

  • Orders are typically processed and handed to our courier partner within 1–2 business days of confirmation
  • Orders placed on weekends or public holidays are processed on the next working day
  • For Cash on Delivery orders, processing begins after order confirmation via WhatsApp or phone, where required
  • For prepaid orders, processing begins after payment verification (see our Payment Policy)

4. Delivery Time

  • Major cities: Typically, 2–4 business days after dispatch
  • Other cities/towns: Typically, 3–6 business days after dispatch
  • Delivery timelines are estimates and may vary based on courier service, weather, or local conditions
  • High-value or bulk orders (e.g. full CCTV kits) may take slightly longer due to additional handling - see Section 10

5. Shipping Charges

  • Shipping charges, if applicable, are shown clearly at checkout before you confirm your order
  • Some products or order values may qualify for free delivery, as indicated on the product page or at checkout
  • No hidden delivery fees are added after your order is placed

6. Order Tracking

  • Once your order is dispatched, we share tracking details or delivery updates directly through WhatsApp or the contact number provided at checkout
  • For Cash on Delivery orders, our team may also call to confirm the order before dispatch
  • If you haven't received an update within the expected delivery window, contact us and we'll check the status with our courier partner

7. Failed Delivery Attempts

  • Our courier partners typically attempt delivery 1–2 times
  • If delivery fails due to an incorrect address, unavailability, or refusal without a valid reason, the order may be returned to us
  • Repeated failed deliveries may result in the order being cancelled, and for prepaid orders, a refund will be processed minus any non-refundable delivery charges (see our Return & Refund Policy)
  • Please ensure your address and phone number are accurate and reachable at the time of ordering

8. Delays

While we aim to meet the estimated delivery times above, delays can occasionally happen due to:

  • Weather conditions or natural disruptions
  • Courier network delays in certain areas
  • Public holidays or high-order-volume periods (e.g. sales, festivals)
  • Incomplete or incorrect address details

If your order is delayed beyond the expected window, contact us on WhatsApp and we'll follow up with the courier on your behalf.

9. Damaged or Missing Items on Arrival

If your order arrives damaged, incomplete, or different from what you ordered:

  1. Contact us on WhatsApp within 24 hours of delivery
  2. Share your order number and clear photos or a short video of the issue
  3. Our team will review and arrange a replacement, missing item, or refund as appropriate

This is handled under our Return & Refund Policy for faulty or incorrect items.

10. High-Value & Bulk Orders (e.g. CCTV Kits)

  • Full CCTV kits and multi-camera orders may be packed and shipped with extra care, which can slightly extend processing time
  • For select high-value orders, advance payment may be required before dispatch (see our Payment Policy)
  • Large or bulky orders may be delivered via a different courier service than standard small parcels, and tracking details will be shared accordingly

11. Contact Us

For any shipping or delivery questions, reach out to us on WhatsApp or email listed on our Contact page. Our support team can check order status, courier details, or delivery concerns at any time.

12. Policy Changes

SMARONICS may update this policy from time to time. Any changes will be reflected on this page with an updated "last updated" date. Continued use of our store after changes means you accept the updated policy.

This policy is provided for general guidance. Actual delivery times may vary based on courier availability, location, and order specifics at the time of purchase.