Installation & Support Policy
What kind of support SMARONICS provides for setting up your CCTV, cameras, and gadgets.
Last updated: July 2026We Supply the Product & Guide Setup - Not Physical Installation
SMARONICS supplies electronics and provides basic setup guidance to help you get your product working. We do not send a technician to your location or perform physical installation ourselves.
For products that require wiring, mounting, or professional setup such as full CCTV systems, you will need to arrange a local technician or electrician separately.
What We Provide
- ✓Basic setup and app connection guidance via WhatsApp
- ✓Troubleshooting help for common setup issues
- ✓Guidance on how a system should be wired and configured
- ✓Product-specific instructions where available
What We Don't Provide
- ✕On-site physical installation or technician visits
- ✕Electrical wiring or permanent mounting services
- ✕Guaranteed compatibility with third-party systems
- ✕Liability for damage caused during installation
Get Help on WhatsApp
Message us with your product name and question: we'll guide you through basic setup, app connection, or troubleshooting steps.
Chat on WhatsApp We're Available 24/7Basic Setup Guidance We Offer
For supported products, we can walk you through the following over WhatsApp.
App Connection
Help connecting your camera or device to its companion app.
WiFi Setup
Guidance on connecting supported devices to your home network.
Storage & Recording
Help configuring SD card or cloud storage settings where supported.
CCTV Systems May Require a Technician
Full CCTV installations often involve running cables, mounting cameras at height, and connecting to power and a DVR/NVR system. This typically requires a local technician or electrician, especially for multi-camera setups.
We can guide you on how the system should be connected and configured, but the physical installation work should be handled by a qualified professional in your area.
Installation Responsibility
SMARONICS is not responsible for damage to property, wiring, or the product itself caused by incorrect installation, whether performed by the customer or a third-party technician.
We strongly recommend using a qualified professional for any installation involving electrical wiring, ceiling or wall mounting, or permanent fixtures.
This page describes general support available for SMARONICS products. Specific setup guidance may vary by product model; refer to the product page or contact us for details specific to your item.