Refund policy

Return & Refund Policy

SMARONICS Last updated: July 2026

 

Table of Contents

# Section # Section
1 Overview 7 Warranty Claims (Different from Returns)
2 Return Eligibility 8 Exchanges
3 Non-Returnable Items 9 High-Value & Bulk Orders (e.g. CCTV Kits)
4 Damaged or Faulty Items on Arrival 10 What We Need From You
5 How to Request a Return 11 Contact Us
6 Refunds 12 Policy Changes


1. Overview

This policy explains when and how you can return a product or request a refund after purchasing from SMARONICS. It applies to all products sold on our store unless a specific product listing states otherwise.

2. Return Eligibility

You may request a return within 7 days of delivery, provided the following conditions are met:

  • The product is unused and in its original condition
  • The product is in its original packaging, with all accessories, manuals, and included items
  • The product is not on the list of non-returnable items below (Section 3)
  • You have proof of purchase (order number or receipt)

Returns requested after 3 days will not be accepted unless the issue falls under our separate Warranty Policy (see Section 7).

3. Non-Returnable Items

The following items cannot be returned unless found to be defective on arrival:

  • Products with broken seals or removed security tags
  • Items marked as "Final Sale" or "Non-Returnable" on the product page
  • Products damaged due to customer misuse, incorrect voltage, or improper installation
  • SD cards, batteries, and other consumable accessories once opened
  • Custom or bulk orders (e.g. large CCTV kit orders) unless faulty

4. Damaged or Faulty Items on Arrival

If your product arrives damaged, faulty, or different from what you ordered:

  1. Contact us on WhatsApp within 24 hours of delivery
  2. Share your order number and clear photos or a short video of the issue
  3. Our team will review and confirm the next step: replacement, repair, or refund

This is separate from general returns and is handled on priority, since the fault is not caused by the customer.

5. How to Request a Return

  1. Message us on WhatsApp with your order number and the reason for return
  2. Our team will confirm if the item is eligible under this policy
  3. If approved, you'll receive instructions on how to send the item back or arrange pickup, depending on your location
  4. Once we receive and inspect the returned item, we will process your refund or replacement

6. Refunds

Once a return is approved and the item is received and inspected:

  • Cash on Delivery orders: Refunds are issued via bank transfer, Easypaisa, or JazzCash to the account you provide
  • Prepaid orders (bank transfer/Easypaisa/JazzCash): Refunds are issued back to the same payment method used, where possible
  • Refunds are typically processed within 5–7 business days after the returned item is received and inspected
  • Original delivery charges, if any, are non-refundable unless the return is due to our error (wrong item sent, damaged/faulty product)

7. Warranty Claims (Different from Returns)

If your product develops a fault after the 7-day return window but within its warranty period, this is handled under our separate Warranty Policy, not this Return & Refund Policy. See [Warranty Policy] for coverage details, exclusions, and claim steps.

8. Exchanges

If you'd prefer an exchange instead of a refund (e.g. different color, different model), let us know when requesting your return. Exchanges are subject to product availability and may involve a price difference if the new item costs more or less than the original.

9. High-Value & Bulk Orders (e.g. CCTV Kits)

For high-value orders such as full CCTV kits or multi-camera setups:

  • Returns are accepted only if the full kit is unused, uninstalled, and in original packaging
  • Partial returns of a multi-item kit (e.g. returning only one camera from a 4-camera kit) may not be accepted, contact us to confirm before returning
  • If advance payment was made for the order, refund terms follow the same timeline as Section 6

10. What We Need From You

To process any return or refund quickly, please have ready:

  • Order number
  • Reason for return
  • Photos or video (if the item is damaged or faulty)
  • Preferred refund method (if applicable)

11. Contact Us

For any return or refund request, reach out to us on WhatsApp or email listed on our Contact page. Our support team will guide you through every step.

12. Policy Changes

SMARONICS may update this policy from time to time. Any changes will be reflected on this page with an updated "last updated" date. Continued use of our store after changes means you accept the updated policy.

This policy is provided for general guidance and does not override any specific terms stated on individual product pages.